Seattle Children’s Back Up Care Benefit

Your employer understands that child care is a dynamic feature in the lives of working parents. When it falls through for any reason, employees cannot function at full capacity. Read further on how you can access an added layer of high quality in-home coverage to assist when you need it most.

How Your Benefit Works


Understand Your Coverage

Activate your membership! Your employer has covered 80% of the cost of your annual membership and 24 hours care. 



Complete Membership Paperwork

Complete required paperwork and submit payment at least 72 hours before the need for care arises.


Book Care

Begin requesting care! 48 hours notice is recommended, but we know things happen at the last minute. 


Talk to Us!

We require feedback after each care session. We constantly seek to improve.



Book care for a future date! Book in advance for high demand days such as school holidays.

Seattle Children's Benefit Questions

Your membership to our Back Up Care program is valid all year. It includes 24 hours of childcare. You can use your hours in blocks of 4, 6, 8 or 10. We take care of payroll, insurance, and taxes for you. Upon activating your benefit, you gain immediate access to our screened and trained providers who are able to provide care for your child(ren).  There are no restrictions on when care may be utilized.

Yes! Once you use all your hours and until your membership is up for renewal, you automatically default to the fee structure of Plan B of our Back Up Care Memberships. Learn more about the plan here.



Your employer will cover all but $125 of the annual enrollment membership (value of $500 plus associated daily and last minute booking fees). You are not responsible for paying the caregiver; your employer is sponsoring all associated fees with the first 24 hours of coverage (may be used in minimum blocks of 4 hours). Once you have met the first 24 hours of care, you automatically default to the fee structure of Plan B of our Back Up Care Membership Program, learn more here.

Easy! Text/Call 425-803-9511 or email your request to Members only may text requests after hours and on weekends. Text only hours are Monday-Friday 6:00-7:00 and 17:00-22:00pm. Saturday/Sunday 8:00-9:00 and 17:00-22:00.


Get More Info

Benefit FAQs

Download Now »